Ambassadors

 
This is a public Group  public

Ambassadors are more than just your average executives; these professionals are experts in the art and science of customer experience. Coming from a range of industries and locations, collectively CX Ambassadors have practiced customer experience for more than 100 years. This elite group is passionately committed to ridding the world of bad experiences.

Meet the Ambassadors

Image c3, r1

Maryellen Abreu

Meet the Director of Global Technical Support at iRobot. She advises, "Deliver an experience that will ensure loyalty of customers and build a globally dominant brand."
 Image c3, r1

Claudia Lowman

Meet the General Manager of Customer Support at Real Networks. She recommends, "If customers need support, it should be easy to access."

Image c3, r1

Rich Brecht

Meet the Director of Contact Center and Retail Operations at J&P Cycles. He thinks"The best customer experience is one that doesn’t require support." 

Image c3, r1

Ron Kelly

Meet the VP of Customer and Pharmacy Services at drugstore.com.  He advises, "Don't get caught up in basket size; it doesn't matter unless   you provide great customer service."

Image c1, r2

Stuart Magrath

Meet the Director of AMP Direct, who recommends “Identify not just what your customers want, but what they need, and then put that back into the business to create value."

Image c1, r2

Tim Bechtold

Meet the Sr. Director of Business Support Services for Jackson Hewitt. He says,"Getting your taxes done is a commodity. The only thing that differentiates us is our service."



Ambassador Blog

Katie O'Connell:  Social Lessons learned from drugstore.com

Katie O'Connell: Social Media, Customer Service &...

Claudia Lowman: What is Customer Experience?

Katie O'Connell: Getting Social in Florida

Claudia Lowman: Let's Talk Shop

Maryellen Abreu: Self-Service in Miami

All rights reserved. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.