RightNow
  • Products
    • Web Web Experience
      • Intent Guide
      • Chat
      • Web Self-Service
      • Mobile
      • Co-Browse
      • Email Management
      • Accessibility Blog
    • Social Social Experience
      • Support Community
      • Innovation Community
      • Cloud Monitor
      • CX For Facebook
    • Contact Center Contact Center Experience
      • Dynamic Agent Desktop
    • Engage Engage
      • Service
      • Sales
      • Marketing
      • Customer Feedback
      • Analytics
      • Enterprise Analytics
    • Cloud Platform Cloud Platform
      • App Builder
      • Knowledge Foundation
      • Natural Language Search
      • Mission-Critical Operations
    • Services Services
      • Training
      • Professional Services
      • Tune-Ups
      • Customer Care
     
  • Solutions
    • Financial Services
    • Gaming / Entertainment
    • Government
    • Consumer Electronics / Hardware
    • Higher Education
    • Non-Profit
    • Retail / Consumer Goods
    • Software / Online Services
    • Travel / Leisure
    • Telecommunications
     
  • Community
    • Customers
      • Documentation
      • Product Tutorials
      • Best Practices
      • Discussion Forum
      • User Groups
      • Member Directory
    • Developers
      • Documentation & Sample Code
      • Discussion Forum
      • Development Blog
    • Partners
      • Partner Programs
      • Partner Directory
      • Partner Portal
    • Support
    • Idea Lab
     
  • Events
  • CX Experts
  • Company
    • About
      • Why RightNow?
      • Mission
      • Wordwide Locations
      • Awards And Accolades
      • Ambassadors
      • Leadership
      • Customer Experience Blog
    • Commitment
      • Focus On Results
      • Easy To Buy
      • Expertise
    • Community Giving
    • Careers
    • News Center
    • Investor Relations
     
Share

Idea Lab

 
This is a public Idea Center  publicRSS

Share your ideas and enhancement requests, and vote and comment on your favorite ideas and enhancement requests.  Search first to see if your idea or enhancement request has already been submitted.

Learn more about how Idea Lab works, idea submission guidelines, & idea statuses.

Ideas

  • 1-15 of 1500
  • Next >
  • Last >>
  • 1 liked this

    Syndication Widget, Search Results, and the Browser Back...
    Idea posted 10:05 AM by Jon Simons , tagged Customer Portal, Search and Knowledge base
    more...
  • Log in to Like

    Allow XML Comments in Exported Analytics Reports
    Idea posted 3:03 PM by David Diamond1600 , tagged Reporting
    more...
  • Log in to Like

    Color Coded Calendar Events3
    Idea last edited October 29, 2011 by eleepGold , tagged Community
    more...
  • 17 liked this

    A simple effective solution to forwarding and tracking...12
    Idea last edited February 20, 2012 by eleepGold , tagged Agent Desktop, Incident Response Management
    more...
  • 1 liked this

    CC on incoming and outgoing e-mails.
    Idea posted 6:14 AM by Chris van Es , tagged Incident Response Management
    more...
  • 3 liked this

    Create a Private Note when incidents are Forwarded
    Idea last edited Yesterday by jennycBronze , tagged Agent Desktop, Incident Response Management
    more...
  • 3 liked this

    Ability to search standard text detail rather than just name
    Idea posted May 14, 2012 by Sarah Oliver , tagged Agent Desktop
    more...
  • 2 liked this

    Add options to the "Are you sure you want to send a...
    Idea posted May 10, 2012 by jennycBronze , tagged Incident Response Management
    more...
  • 1 liked this

    Do not include quotes when exporting to Delimited
    Idea posted May 9, 2012 by JLFolkmanGold
    more...
  • 5 liked this

    "Send Response" button that automatically checks...13
    Idea last edited February 15, 2012 by MikeABronze , tagged Incident Response Management
    more...
  • 5 liked this

    [Delivered] Move comment4
    Idea last edited May 14, 2012 by eleepGold , tagged Community
    more...
  • 8 liked this

    Add an option to the staff account to allow the ability for...5
    Idea last edited October 29, 2011 by JLFolkmanGold , tagged Agent Desktop
    more...
  • 1 liked this

    Tracked link URL when hovering over a link
    Idea last edited May 12, 2012 by K Carson , tagged Marketing, Reporting
    more...
  • Log in to Like

    Add filter to rules "When customer clicks "I...
    Idea posted May 10, 2012 by Victor Bonini , tagged Reporting, System Admin and Configuration
    more...
  • 4 liked this

    File attachments - linking in answers
    Idea last edited February 13, 2012 by Kristi A. KarelsBronze , tagged Marketing, Search and Knowledge base
    more...

Sort Ideas

List Ideas by  

Is Your Idea Already Here?

Keyword Search (optional):

Display topics that contain the following tags:













                       
Clear Search

Members Collaborating in the Idea Lab

  • 1-5 of 767
  • Next >
  • Last >>
  • Wendy K
    Wendy K
    13 Posts, 11 Comments, last active 5:02 PM
    de basis van wederzijds begrip
  • Manta Ray
    Manta Ray
    10 Posts, 23 Comments, last active 5:00 PM
  • Anthony Micomonaco
    Anthony Micomonaco
    2 Posts, 0 Comments, last active 4:48 PM
  • mjg23
    mjg23
    10 Posts, 2 Comments, last active 4:45 PM
  • Matt
    Matt
    3 Posts, 6 Comments, last active 4:32 PM
Get Your CX Score »

Take a quick test and find out where your brand stacks up next to our best practices.

  • facebook
  • twitter
  • youtube
  • linkedin
  • slideshare

©2012 Oracle Corporation and/or its affiliates.

  • Privacy
  • Sitemap
  • Site Feedback
All rights reserved. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.