Oracle Service Cloud

Recent Blog Posts

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Fine-Tuning Your Service Cloud Configuration Settings5100%
Entry posted June 7, 2018 by Luis Melo, tagged Member Spotlight, Product / Product Release
What's Waiting in Oracle Service Cloud 18B Release for...10100%
Entry posted May 24, 2018 by Daniel Foppen, tagged Product / Product Release

New Discussions

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Open to resolve time is 0 for webchats?1
Topic posted July 13, 2018 by JJ in Discussion Forum > Chat, Co-browse and Virtual Assistant public
Unable to Download RTF File as PDF on OPA CP Widget1
Topic posted 10:37 AM by Jayandan Rajaram in Discussion Forum > Policy Automation public
Need to Restrict File Attachments in Agent Console1
Topic posted 3:14 PM by Lage Antony in Discussion Forum > Agent Desktop and Configuration public
Getting the values for a Menu Custom Field
Topic posted 1:40 PM by Alanna Larson in Discussion Forum > Connect Data Services public

New Answers

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Answer export with list of associated productsAnswered5
Topic posted July 13, 2018 by Kieran McDowell in Discussion Forum > Reporting and Analysis public
Incident Escalation Time ManagementAnswered1
Topic posted Yesterday by Bilal Maqsood in Discussion Forum > Incident Management public
Runtime Filter using LogicalAnswered13
Topic posted July 13, 2018 by Justin Lewandowski in Discussion Forum > Reporting and Analysis public
Incomplete menu Options under 'Configuration'...Answered10ORN_Homepage.docx
Topic posted July 11, 2018 by Saurabh Sharma in Discussion Forum > Agent Desktop and Configuration public
Pass Menu List Filter to execute report with REST apiAnswered1
Topic posted July 12, 2018 by SAJI MATHEW in Discussion Forum > Connect Data Services public

Trending Ideas

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Allow a business rule to set the same fields in the...33
Idea posted July 13, 2018 by JJ, tagged Agent Desktop
Allow a workspace rule to set values of fields base don...7
Idea posted July 13, 2018 by JJ, tagged Agent Desktop
Import Workspace Rules317
Idea posted July 20, 2016 by Mark, tagged Agent Browser UI, Agent Desktop
Add "exit this function" action to business rule...1
Idea posted July 13, 2018 by Mig Ponce, tagged Agent Desktop, Incident Management, System Admin and Configuration
Copying, exporting/importing and management of workspace...1
Idea posted July 13, 2018 by JJ, tagged Agent Desktop

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