Great question! We have user exports on the product backlog as an enhancement to user reporting, but in the meantime you can work with your account team to get those reports pulled for you or you can submit an SR and we'll get you the reports that way. Thanks!
Hi Ryan - you can enter a link to your own terms and conditions page in that field.
If you'd just like text-based terms and conditions you can enter those elsewhere on the Number Generation Screen or you can use the Terms and Conditions screen to put those before the number is generated.
Adding to Anuj's answer, you will need a Configuration Administrator account on mylivelook.com to configure the design and behavior of the Co-browse widget. If you submit an SR, Support can tell you who is the Configuration Administrator at your company or can help get the right person set up with those privileges.
Hi Niven,
You can update Co-browse with the Configuration Assistant:
https://cx.rightnow.com/app/answers/detail/a_id/7537/kw/Configuration%20Assistant
That will address the issue you posted earlier with the deprecated version no longer being supported.
Thanks!
Hi Ivan!
In the February 2016 release of Oracle Co-browse, enhanced support was made available for co-browsing content that is displayed inside an iFrame on a website. Previously, escalation to Advanced Co-browse Mode (ACB) was required in order for agents to view all of the content on a web page that included iFrames.
Support for co-browsing of iFrame content requires deployment of the Co-browse Launcher script on both the main website as well as the content that is delivered within the iFrames. If any content displayed in iFrames is served by a third party, that third party content provider will need to add the Co-browse Launcher .js script to the iFrame content.
http://www.arbonne.com has done a nice job with their Co-browse deployment - they're a great example.
Hi Brian - a Co-browse Configuration Administrator account to access my.livelook.com is created when your Co-browse instance is provisioned and details are sent via email. If you aren't sure who the Configuration Administrator is for your account, you can submit an SR any time to request to be added as a Configuration Administrator for your account, or to ask Support to confirm who your Configuration Administrator is. Thanks!
Hi Brian - thank you for replying! I took a look and it does seem that our documentation doesn't cover Integrated Co-browse well from a user guide standpoint - I'll be working with Documentation to fix that ASAP!
To get you an answer quickly, though - the end-user experience can happen in two ways:
To see an example of what the Co-browse button would look like on your website, you can go to https://shop.oracle.com and click Control + Enter (this brings the Co-browse button out of "stealth" mode). This is just one example - the launch point can be any icon, button, or link of your choosing.
Let me know if you have any other questions I can help with!
Hi Sheri - this is definitely unexpected behavior. Would you mind submitting an SR so we can have our experts take a look?
Thanks!
HI Brian! You can find all the user guides and documentation about Oracle Co-browse here: https://cx.rightnow.com/app/answers/detail/a_id/8757
And please don't hesitate to keep posting if you have any other questions!
Thanks!
Hi Karthik,
You can adjust Co-browse button behavior directly from the Co-browse Administrative Console (my.livelook.com) - by selecting "Stealth Mode" in Configuration the button will not be visible until a co-browse session is started via Chat or if a key combo is entered (ctrl + enter)
Thanks for the feedback Michel and Dietrik!
Our first release of native video chat capability is slated for later this year and will leverage our Browser UI agent desktop. When we release this feature, there will be plenty of materials and documentation to go along that highlights the integration and how video works seamlessly with OSvC.
In the meantime I've talked to many customers who are interested in video, but are surprised at some of the nuances to deploying it and they have been appreciative of our guidance on how to "get ready" so that's the purpose of this white paper.
Thanks again!
Hi Luis!
This is probably not something that will be solved by TrueView - let's look into it together so we can determine what is happening with the customer's environment that's causing the drop-downs to display differently. I'll message you and then we can report back to the community when we figure out what the resolution is! Thanks!
Hi Sachin:
Co-browse V4 > Configuration > Deployment Instructions
Please refer to this deployment guide - there is a lot of helpful information here: https://docs.oracle.com/cloud/latest/servicecs_gs/FASCG/FASCG.pdf
Hi Sachin,
You can choose "stealth mode" from the Co-browse V4 > Configuration > Optional Configuration menu to hide the launch button on your site while keeping the launcher.js deployed there so co-browsing is supported.
I will create a post with some information about language options separately - I need a little more time to pull that together. Thanks!