Comments

  • Chris Phillips

    Hi Jamie.


    Do you have any examples of your current configuration that you could share? I'm wondering if you could create a filter that identifies the activities that are scheduled and exclude non-scheduled. We do this using the Service Window property. Also, if an activity needs a particular type of technician, that should be identified by skill, or you could use a resource filter to assign them to another type of technician that you can identify with a property.

     

    Regards

    Chris

  • Chris Phillips

    Hi Maybell

     

    What is the task you are suggesting that needs to be performed? Anything that has 100% weighting in Oracle will not show a number.

    Its fair to assume that if the skill weighting is 0, it will not be available, anything from 1-99 will have a number and anything with no number will be 100%. Is that logic sufficient for you to complete the task you are talking about?

  • Chris Phillips

    Hi Dima,

    I think the challenge for us is we are talking about thousands of activities a day, and the site champions tend to rotate and may change from month to month, so if an activity crosses over to the next month, they may no longer be the site champion as they were the previous week. Also immediate routing wouldn't work for us - the aim of our business is to provide as much forward planning of these activities. Currently we are routing these activities over a 2 week window.

     

    It seems to me that the workzone principle would work for us if it had a higher level of influence on some of the other factors. If I was to change the cost of the resources, we are going to have to redefine them as different resources as well, at the moment, they are all just the same resource type.

  • Chris Phillips

    Hi Martin,

     

    Thanks for your reply. Totally agree with your point, and if this was an exception, I wouldn't be pursuing it, but this occurrence is daily. In terms of filtering based on the workzones I'm not sure what parameters we'd use to achieve it.

    In the example

    Person A has WZ1 at 100, WZ2 at 50 and WZ3 at 10

    Person B has WZ1 at 10, WZ2 at 100 and WZ3 at 50

    Person C has WZ1 at 50, WZ2 at 10 and WZ3 at 100

    Ideally I'd like to say - assign to everybody with 100 weighting first, then everybody at 50 and finally at 10, but I don't see a way to do this in the filter attributes as there isn't one for workzone weighting. There is one for Resource Workzones, but we wouldn't wouldn't want to assign all weighting for WZ1 for instance, until we have attempted to assign the 100 weightings for WZ2 and WZ3.

     

    I hope this makes sense?

     

     

  • Chris Phillips

    Based on what John has stated above, I do not believe OFSC's current configuration meets this requirement. Can somebody please review this again.

  • Chris Phillips

    Hi,

     

    Is there any information on what is being done around this idea? I've seen as part of the 18C overview the following:

    Activity Management - Month View

    With 18C, the Time View now includes the Month view that allows for expanded visibility into the future workload. This option is added to the existing Day, 2 Days, 3 Days, and 1 Week views. The 1 Week view has been renamed as Week.

     

    Do we know if this will be able to be applied to the list view as well in order to view scheduled activities within a bucket over an extended period of time?

     

    Currently this is creating a very manual process for our scheduling teams which could easily be improved with better visibility.

     

    Thanks

    Chris

  • Chris Phillips

    Do all of your activities need to be scheduled to the earliest possible Service Window Start or are there certain types you could schedule later? If so you could potentially create a 2nd routing plan and remove this option.

     

    Also, what is the current cost of not assigning the activities? You could try and increase this to highest if it is not set already. That way it is more likely to counter-balance the cost associated of assigning the activities later in their service window. We've done a lot of work around routing and unfortunately its a lot of trial and error.

  • Chris Phillips

    Liked!

     

    We have the same issue here when analysing the routing report. We have internal activities which we manually have to exclude from the report which is very time consuming when conducting analysis of route efficiency. An option to specify or exclude which activities are picked up in the report would be ideal.

     

    Great suggestion.

  • Chris Phillips

    Hi both,

     

    Appreciate your input. We are currently working with Oracle consultants as part of our implementation and have discussed with them at length how we can resolve this issue, and so far a solution has not been reached. Although we can use filters to amend the cost of not assigning, this still does not prevent jobs from scheduling outside of their SLA. We've seen the assignment parameters for service window activities, but that does not help us in this scenario.

  • Chris Phillips

    Hi Ravi,

    I have checked the option and it is already selected, so this doesn't appear to be the issue. I've now raised a SR with Oracle to get to the bottom of the issue.

     

    Regards,
    Chris

  • Chris Phillips

    Hi,

     

    Do we have an update on this idea?

  • Chris Phillips

    Thanks, i'll add to that thread.

  • Chris Phillips

    Hi,

    I would like to add to this point. We too would benefit from the AID being available via search. We use a unique identifier for our activities, but when we work with Oracle to resolve SR's this is done so with AID. As an administrator, I would benefit from being able to utilise this functionality when troubleshooting issues and helping to provide further evidence for outstanding tickets.

     

    Regards

    Chris

  • Chris Phillips

    Hi Zsolt,

    Completely agree with what you've said, but for our business linked activities and activities with long durations are definitely the norm and not an exception. We will lose a significant amount of automation if we cant come up with a solution to this.

    How can I find out more about the routing refinement service you're speaking of? Is it best to raise a Service Request or is there another avenue I can pursue?

    Regards

    Chris

  • Chris Phillips

    Thanks for the reply Zsolt.

    I've updated the category. Lets see where this one goes! smiley