Profile

    First Name:
    Sven
    Last Name:
    Lee
    Organization:
    BlueLeap
    My relationship to Oracle is:
    Partner
    Industry:
    Consulting / Pro. Services
    City:
    Atlanta
    US State:
    Georgia
    Country:
    United States
    Oracle Service Cloud Products I Use:
    Agent Desktop, Chat APIs, Connect Desktop Integration (JavaScript API), Connect Knowledge API, Connect PHP API (CPHP), Connect Web Services for SOAP (CWSS), Custom Process Event Handlers, Customer Portal, Desktop Add-In Framework (.NET API), Feedback/Surveys, Incident Management, Integration, Knowledge Management, Outreach/Marketing Campaigns, Multi-channel Toolkit, Reporting and Analytics, Self-Service for Facebook, Social Monitor, Support and/or Innovation Community
    Using Oracle Cloud Service (fka RightNow) since:
    2013
    About Me:
     

    Hi!

    My name is Sven.

    I started to use RightNow since middle year of 2013. From configuration to development, I learned very much about this massive system. It's a perfect product and is competitive in CRM area. Each component of RightNow  can be regarded as a good product.

    I got my Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist certificate in 2014. As familiar to RightNow, I turned to development area from configuration area.

    Thinks. I like sharing my questions and ideas with everyone here!

    Sven

    Stats

    • Last online June 15, 2016
    • Joined August 16, 2013