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  • Anthony Hayes

    Thanks Jessica, I look forward to seeing a solution to this dilemma in a future release.  

  • Anthony Hayes

    Hey Jessica

    ,‚ÄčIn regards to your response, I'm aware of the chat event details report, but in order to get the information I have to have a chat ID and then once I have that I then have to search each individual chat for "Message Removed" in the message text. The Off the Record is triggering something in order for the message to be removed. We should be able to report on that trigger.  I've created standard text so I was able to create another work around but am looking for a one touch solution to see if agents are using off the record but not using the standard text.