Pramod Vasudeva MurthyElite

Ordinary man, humble learner, keen listener and active doer

Profile

    First Name:
    Pramod
    Last Name:
    Vasudeva Murthy
    My relationship to Oracle is:
    Partner
    Industry:
    Consulting / Pro. Services
    City:
    Bengaluru
    Country:
    India
    Oracle Service Cloud Products I Use:
    Agent Desktop, Chat, Cobrowse, Community Self Service, Chat APIs, Connect Desktop Integration (JavaScript API), Connect Knowledge API, Connect PHP API (CPHP), Connect Rest (CREST), Connect Web Services for SOAP (CWSS), Custom Process Event Handlers, Customer Portal, Desktop Add-In Framework (.NET API), Feedback/Surveys, Incident Management, Integration, Outreach/Marketing Campaigns, Multi-channel Toolkit, Policy Automation, Reporting and Analytics, Self-Service for Facebook, Social Monitor, Support and/or Innovation Community
    Using Oracle Cloud Service (fka RightNow) since:
    2013
    About Me:

    Passionate developer with mastery in Agent Desktop, Customer Portal Customization(PHP) and Integration(SOAP WS), REST API and Customization(Add-In), Report Scripts, Custom Process, Event-based notification.

    Integrations with SRM, OPA and other CRM such as Sales Cloud and also other third parties using ICS.

    Analytics design in CP using jQuery, d3.js, node.js and angular.js frameworks. Also enabled in Oracle Engagement Cloud and 

    Interested in Client Interactions. Business Analysis, Requirement Gathering, Requirement elucidation, Design document and Testing are my key skills.

    Recently promoted as 'Customer Success Manager' - so travelling to many different countries, meeting new people and solving many business problems is my new portage.

    Stats

    • Last online November 16, 2017
    • Joined January 20, 2014

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