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    eleep
    Get Ready for the Oracle Service Cloud Community Migration!
    Entry posted September 13, 2018 by eleepHero 
    280 Views, 6 Comments
    Title:
    Get Ready for the Oracle Service Cloud Community Migration!
    Entry:

    We’ve finished packing, carefully wrapped and loaded up the data, checked the closets one last time, reminisced fondly on the years spent on this site, and started exploring and dreaming about the new neighborhood on Cloud Customer Connect. In other words, we are ready to complete the Oracle Service Cloud Community migration to Oracle Cloud Customer Connect this weekend! Read on to learn what to expect with this change.

    What to Expect with the Oracle Service Cloud Community Move:

    1. The  current Oracle Service Cloud Discussion Forum and Idea Lab will be put into read-only mode at 12:00 p.m. Mountain on Friday, September 14th.
    2. We will be working to migrate the delta data, complete testing and roll-out the new areas over the weekend.
    3. The new Oracle Service Cloud and Field Service Cloud Communities will be live on Oracle Cloud Customer Connect by 12:00 a.m. Mountain on Monday, September 17th.
    4. You will receive an email from Cloud Customer Connect, announcing the availability of the new community areas.
    5. The original Oracle Service Cloud Discussion Forums and Idea Lab will stay in read-only mode through approximately the end of November.
    6. This blog will remain open for comments to help with any questions surrounding the migration.

    Key Changes Coming with Community Migration:

    • Access to Oracle Cloud Customer Connect:  The Applications community on Cloud Customer Connect requires an Oracle SSO and is for customers and partners (independent consultants are considered on a case-by-case basis). Consider this an exclusive community with vetted membership. If you are not able to access Cloud Customer Connect after the migration, it doesn’t mean you didn’t get approved to join! We just need your help updating your account, so email cloudconnect-help_ww@oracle.com to update and reactivate your account.
    • Oracle Field Service is Moving Up and Out: Oracle Field Service Cloud is often sold as a standalone product, so we decided to move Oracle Field Service Cloud up a level. The Field Service Community will include the ‘Field Service’ forum, as before, and a new Idea Lab for Field Service enhancement requests.
    • Searching for Your Answers: With any move, there is an adjustment period of figuring out where things ended up. We know finding answers to your questions is a big deal, so take a few minutes to review your search options.
    • From Support Site: You will still be able to search the Community and see related search results on the Support KB search results page, but now there are two different community search options. You can choose to search either the Oracle Service Cloud Community (the default option) or the Oracle Field Service Cloud Community. To set your community search preference for cx.rightnow.com, go to ‘My Account’ > Account Settings on cx.rightnow.com.
    • From Cloud Customer Connect:  There are different search options, including:
      • Search Oracle Service Cloud on Cloud Customer Connect from the Answers > Service Cloud Forum.
      • Want to go deeper? Search a specific forum (e.g. discussion board, Idea Lab, calendar) by using the search embedded within the page.
      • Want to go wider? Search all of Cloud Customer Connect (e.g. all products’ forums, Idea Labs, calendars) from the search in the navigation.
    • New ‘Service Events’ Calendar: Every community has its local calendar of events. We’re pleased to be adding a dedicated Service Events calendar on Cloud Customer Connect where you can find everything from the annual Modern Customer Experience conference to all Oracle Service Cloud-related webinars. On-demand webinars will also available from this calendar.
    • New Reputation System with Badges:  Be sure to check out the Reputation Management page on Cloud Customer Connect to learn about their reputation system, including badges, ranks and more. Keep your eye out for special ranks that recognize our elite, expert and helpful members—aka the 2018 Community All-Stars—on Cloud Customer Connect as well!
    • Want to Downsize Your Community Profiles? Whether you switched jobs or are a partner with multiple accounts and community profiles, you can request to have your Community activity consolidated on one profile. To get started, email a request, including your old email addresses and your current corporate email address, to cloudconnect-help_ww@oracle.com.
    • Shaping the New Neighborhood: There are countless ways to contribute and shape your community. Whether you’re an All-Star, intermittent contributor or consumer, your feedback matters.
      • Cloud Customer Connect: If you have questions about or ideas for Cloud Customer Connect, be sure to share them in the Site Feedback and Questions Forum.
      • Support site: if you have suggestions for the updated cx.rightnow.com, submit them to the Suggestion Box (buttons on the left of the site).
    • We’ll Stay in Touch: Oracle Cloud Customer Connect sends emails to its members updating them about upcoming events, release announcements, monthly newsletter and more.
    • Regional User Groups Receive Invite to a New Home: Regional user groups are invited to transition to Oracle’s Global User Group program, where user groups can host their group on Oracle’s portal platform. This platform has similar functionality to the functionality provided here. For more information, please visit the Oracle User Group Portal or request a social group.
    • Blogs are Boarding Up Together: Over the next few months, we will migrate relevant blog posts from the Oracle Service Cloud Customer Success Blog to the Oracle CX Blog.This blog will provide a more modern experience and will also include information from the Oracle CX Suite, CX industry news and more.

    Finally, I encourage you to take a few minutes to update your community search preference on cx.rightnow.com and familiarize yourself with Cloud Customer Connect (e.g. update your Community profile and community subscriptions) early next week, instead of waiting until the next time you have a burning question and need the Community’s help.

    Also, please share your questions and feedback, so both Oracle Service Cloud Technical Support and the Cloud Customer Connect team can continue to make meaningful improvements for you. And remember we’ll keep this blog open for comments throughout this change.

    See you in the Community!

     

    Comment

     

    • Adam Green

      Sounds like we will be able to access from search, but just incase please include link to Oracle Cloud Customer Connect. thanks

    • eleep
      Adam Green said:

      Sounds like we will be able to access from search, but just incase please include link to Oracle Cloud Customer Connect. thanks

      View original

      Nice to see your name pop-up, Adam! smiley And great question, with this migration, the OSVC Technical Support team is rolling out some updates to this site as well, including updating links in the navigation to point to relevant sections on Cloud Customer Connect. The email that gets sent out next week will also include links to Cloud Customer Connect overall and specific Service Cloud and Field Service Cloud areas.

      Thanks,
      Erica

       

    • Jess Campbell

      Hi Erica,

      I do not see an option to set my support site search preference under account settings.

      "To set your community search preference for cx.rightnow.com, go to ‘My Account’ > Account Settings on cx.rightnow.com."

      Jess

    • eleep
      Jess Campbell said:

      Hi Erica,

      I do not see an option to set my support site search preference under account settings.

      "To set your community search preference for cx.rightnow.com, go to ‘My Account’ > Account Settings on cx.rightnow.com."

      Jess

      Good catch, Jess. I should have clarified that that field will be rolled out with the updated Support site changes, so you won't see it until Monday. Apologies for the confusion!

    • Nisar Ahmed

      Yep. I'm able to login with my corporate account. So thanks for linking my personal email with the corporate one.

      One odd thing I noticed is that I seem to have moderator privileges there.Not sure if it's intentional but thought I should bring it up.

    • eleep
      Nisar Ahmed said:

      Yep. I'm able to login with my corporate account. So thanks for linking my personal email with the corporate one.

      One odd thing I noticed is that I seem to have moderator privileges there.Not sure if it's intentional but thought I should bring it up.

      Glad to hear you were able to access Cloud Customer Connect, Nisar! Re: your upgraded privileges, that is very odd! Thanks for notifying us of that. We have adjusted your permissions and are checking to see if other members were impacted by this.

      Best,

      Erica