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Idea

    Exclude logos from signatures to be saved as attachments
    Idea posted August 31, 2018 by JelsiaoJourneyer, tagged Agent Desktop, Incident Management 
    40 Views
    Title:
    Exclude logos from signatures to be saved as attachments
    User Story / Description:

    Customer logos, social media icons (twitter, linkedin, facebook, etc) from customer signatures are added as additional attachments and are in the attachment tab. When a customer does send an attachment related to the issue reported, opening all the attachments in the tab wastes time because you won't know which ones are just the icons so you end up opening all.

    Suggesting an option to have these icons and small image attachments be excluded from saving in the attachment tab.