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    [Under Consideration] Enable the export and import of...
    Idea posted January 12, 2018 by Zdenek SalavaExplorer, last edited January 16, 2018 by eleepHero, tagged Field Service 
    52 Views, 1 Comment
    [Under Consideration] Enable the export and import of filters in OFSC
    User Story / Description:

    Enable the export and import of filters in OFSC

    • Now it is not possible.
    • It would be a nice and efficient to transfer filters between production and test instance(Easy synchronization/maintenance of filters).
    • If the same filters are not set between instances after transfer a configuration of the screens the filter assignment to the profile is lost and must be manually restored. It is inefficiency and dissatisfaction for users.

    For example:

    When transfer screen configuration (for example Dispatcher) from production to test.

    The system says the filters XY that are introduced to the production but not to the test will not be transferred. It is OK.

    When transfer screen configuration (for example Dispatcher) from test to production .

    There is no alert message. The Dispatcher´s filters disappear in the production instance. They are dissatisfied. The admin has to go into filters and individually disappeared filters re-assign to the profil (Dispatcher).



    • Mike Wierzbowski


      Thanks for sharing your idea on the Idea Lab. Your ideas are very important to us and we appreciate you taking the time to send us this information.

      Ideas are evaluated based on several factors including the value it could bring to our diverse set of customers, how the request fits with our product strategy and vision, how many customers support the request, development cycle, etc...

      Our team will review your suggestion for future consideration. When we have additional information to share we will post an update.

      In the meantime:

      • Please visit this Support Center page to access a consolidated list of links related to Oracle Field Service Cloud releases and documentation, top knowledge answers, important announcements and more.
      • If you are facing specific business challenges we advise contacting your Customer Success Manager or Oracle Consulting Services. They have access to Oracle Field Service Cloud implementation experts and have provided solutions to customers across a wide range of industries.


      Oracle Field Service Cloud Product Management Team