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    When Forward, Some Names Appear "First Last",...
    Idea posted August 8, 2014 by Andrea NagyRegular, tagged Agent Desktop 
    When Forward, Some Names Appear "First Last", others are "Last, First"
    User Story / Description:

    When you're in an incident and you click Forward and then To..., a popup with names appears. If the person was added via the Distribution Lists page, the Type is Address and the Name is shown in "First Last" order. If the person has a Staff Account, the Type is Account and the name appears in "Last, First" order. The name order should be consistent.