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    Boost Your Career: Learn How to Deliver Legendary Service...
    Entry posted March 7, 2018 by eleepHero, last edited March 9, 2018, tagged Industry News and Events, Modern Customer Experience, Product / Product Release 
    Boost Your Career: Learn How to Deliver Legendary Service Experiences with Pre-Conference Education

    Back by popular demand, Pre-Conference Education makes its return to Modern Customer Experience 2018. This year, we’re bringing back Oracle Service Cloud training and expanding the program across the Oracle Customer Experience (CX) Cloud suite of applications.

    Want to learn more about KPIs and dashboards? Are you interested in creating dynamic interviews to build customer loyalty? Do you know what it takes to nurture a thriving Knowledge Management program? We’ve got all those sessions, and more!

    Whether you’re a customer or partner, we encourage you to take advantage of these in-depth, structured learning opportunities that will help advance your CX career and help you achieve legendary results for your organization.

    (Now through April 9thregister for only $1395 with the code CXBLOG to receive $500 off the onsite rate.)

    Here's what you need to know about pre-conference education:

    • What's covered? Expect to dive deep into Oracle Service Cloud and gain the product knowledge and best practices required to effectively manage transformation at your organization. These sessions are a great opportunity to network with Oracle product experts and your peers who are interested in the same topic. Check out the session catalog for details.
    • How long are the sessions? These structured learning opportunities are either 90-minute sessions or three-hour sessions divided into two parts–Part I in the morning followed by Part II in the afternoon.
    • What's the format? Some sessions are trainer-led, while others are hands-on workshops. Please note that the hands-on workshops have limited capacity, and are first-come, first-serve.
    • Who's presenting? We're sending our best experts from Oracle Product Management to lead each session. Additionally, Gold Partner  and MCX 2018 Gold Sponsor Helix Solutions is returning to deliver the popular "Customer Portal for Non-Developers" workshop again.
    • What's the cost? These sessions are FREE with your conference registration. That’s right, free. Just one more reason to attend MCX 2018.
    • Who can attend? Whether you’re an Oracle customer, partner, or if you’re just interested in learning more, you’re welcome to attend.
    • How do I reserve my spot? You don’t need to register to reserve your spot. The sessions are first-come, first-serve. However, please plan accordingly–the hands-on workshops fill up quickly!
    • Do I need to prepare? Yes and no. If you're interested in attending a hands-on workshop, you'll want to check your computer meets the requirements described in the session description. For the most part, it's just a matter of bringing your own Windows PC that meets system requirements outlined hereBut check the session description for details! Certain sessions require you to have a code editor (IDE),  Notepad++ and Cyberduck installed. Otherwise, just show ready to learn! 
    • Does this impact my travel plans? Yes, you’ll want to fly in early to take advantage of these learning opportunities. Pre-conference education begins on Tuesday, April 10th at 9:30 a.m. for Oracle Service Cloud attendees.

    Check out the Pre-Conference Education Session for your Oracle Service Cloud and the other CX products.

    Let us know if you have questions, and otherwise, we’ll see you in Chicago.