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    Daniel
    Visibility of sent files from customersAnswered
    Topic posted July 11, 2017 by DanielJourneyer 
    45 Views, 3 Comments
    Title:
    Visibility of sent files from customers
    Content:

    Hello,

    the customer sent us a file via chat. The customer does not see whether the file has arrived at us. After clicking on Send the chat field simply remains empty (see attached file agent_chat.png).

    Is there a possibility that the customer gets a feedback that his sent file has arrived?

     

    Thanks in advance.

    Regards,

    Daniel

     

    Image:

    Best Answer

    JessicaB

    Hi Daniel, The reason I ask about version is because the end user should see a "File attachment upload has started" message, as well as a "received message" in the transcript once the upload has completed successfully. Attached is a screen shot for two file transfers I just tested with. If you're not seeing the same results, I'd suggest submitting a ticket to the Support team. --Jessica

     

    File Send Sample.PNG (22KB)

    Answer

     

    • JessicaB

      Hi Daniel - What version of the CX Console are you using?

    • JessicaB

      Hi Daniel, The reason I ask about version is because the end user should see a "File attachment upload has started" message, as well as a "received message" in the transcript once the upload has completed successfully. Attached is a screen shot for two file transfers I just tested with. If you're not seeing the same results, I'd suggest submitting a ticket to the Support team. --Jessica

       

      File Send Sample.PNG (22KB)
    • Daniel

      Hello Jessica,

       

      thank you for your feedback.
      What do you mean with "version of the CX Console"? We use the Oracle Service Cloud November 2016 release.

       

      I am looking forward to hear from you soon. Thanks in advance.

      Regards,
      Daniel