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    Customer Notification (Flashing)
    Idea posted July 17, 2018 by Missy CarlsonRookie, tagged Chat, Customer Portal 
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    Title:
    Customer Notification (Flashing)
    User Story / Description:

    Current chat notification is to play a sound to customers when there is an update in their chat from an agent. However, we have no control over if a customers sound is turned on, so these customers dont get a notification when an agent makes a new comment in chat.  I am suggesting we make the icon in their tool bar flash when there is an update made by an agent.  This way if the customer has their sound turned off or if their sound doesnt work for some other reason, they still get notification.