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    "Exclude Notes" not automatically selected
    Idea posted August 11, 2014 by Alessia I.Whiz, tagged Incident Management 
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    Title:
    "Exclude Notes" not automatically selected
    User Story / Description:

    At times we need to forward an incident to external sources, at times to customers. If we want to exclude the Notes, there is a small tick box that it can be ticked to exclude them (see screenshot).

    It would be great if this was selected by default in order not to send to the recipient private notes by mistake.

    Picture: