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    Manish Kumar
    QA Automation tools for OSvC
    Topic posted September 13, 2017 by Manish KumarRookie 
    92 Views, 2 Comments
    QA Automation tools for OSvC


    We want to have automate the manual testing in OSvC. We are mainly using Incident Management and Chat functionality. Other modules used are Knowledge Management & Surveys. We also have CTI toolbar which is integrated with Interactive Intelligence (ININ) product.

    I want to check if there is any QA automation tool (Oracle or any third party) that can be used mainly for Incident Management, Chat functionality and CTI (ININ Integration) that will run some business test cases?

    The idea is to reduce the manual effort of application validation and automate this process.

    We want to automate the testing for May 2016 version.



    • Danette Beal

      HI Manish,

      I have not come across this, however I am curious to hear from other users.

      Danette, Community Manager

    • Kai

      Hi all,

      we are facing as well the same situation, we need to get our tests as well automated, a) for customer portal, b) for agent console, and potentially c) as well for customisations/integrations of SOAP calls.

      Still no one here who has experiences in similar topics?