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Idea

    Multiple analysts assigned to a case
    Idea posted August 31, 2018 by JelsiaoJourneyer, tagged Agent Desktop, Incident Management 
    85 Views, 1 Comment
    Title:
    Multiple analysts assigned to a case
    User Story / Description:

    Ability to assign one case to multiple analysts in scenarios where a complicated case may have to be worked on by more than one agent.  A collaboration team may be assigned to work on a single case and it will be nice if they are all considered assigned to the case and will get all the updates from the customer.

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