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Topic

    AlexNZ
    The 'Other' option
    Topic posted September 21, 2008 by AlexNZJourneyer, last edited October 29, 2011 
    1754 Views, 2 Comments
    Title:
    The 'Other' option
    Content:

    Hi,

     

    When working in a broadcast survey and choosing predefined answers, I know you can make the respondents answer a minium of one question, but if they answer 'Other' is there anyway that I can make them leave an answer rather than just clicking 'Other' and leaving it blank.

     

    Thanks

     

    Alex

    Answer

     

    • Aaron

      The best solution I see to this would be to modify ssv.phph under ‘enduser files’ via the file manager.  This requires that the expanded file manager be enabled (Premier Customization Access).  Note that making this change will have the effect of checking that 'other' choices that are selected have accompanying text for all surveys on your interface.  If you do not have access to the expanded file manager you will want to contact your RightNow account manager for information.

       

       

      Aaron

    • Terri Rodriguez

      It would be great to have this option included in the standard product functionality.