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    Idea posted August 31, 2018 by JelsiaoJourneyer, tagged Agent Desktop, Incident Management 
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    User Story / Description:

    Currently, you can either include the signature or not in response thread. Problem with this is that if you have the include signature checked, then it is pre-populated whenever you add a response thread.

    We would like to instead only auto-populate the signature if the Send on Save button is checked because sometimes we use response thread to add case notes but have no intention to send via email (in sample instances when you copy and paste a response from outlook to the case thread.)