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    Quick Search: don't show items' Id when choosing...
    Idea posted August 13, 2018 by Joaquin OlloRookie, tagged Agent Browser UI, Agent Desktop, Reporting 
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    Title:
    Quick Search: don't show items' Id when choosing from a list of items
    User Story / Description:

    Hi,

    I've raised this as a SR but I've been told its the expected behaviour for both BUI and Desktop Agent: when a report is set for "Quick Search" in a navigation set and that report has one or more filters containing lists (like choosing the status of an incident or task), when the agent chooses some elements from that list, they're displayed as those elements' IDs in Quick Search's input field. It's kind of confusing for those using the software, although it works correctly. It'd be better if elements' IDs weren't displayed at all, as they're already showing up in the dropdown list.

    Picture: