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    Trigger Collaboration Message to Field Engineers Manager
    Idea posted September 14, 2018 by paul parkinsonRookie, tagged Field Service 
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    Title:
    Trigger Collaboration Message to Field Engineers Manager
    User Story / Description:

    In the Sky TV OFSC implementation, we aim to trigger a message to a field engineers manager instructing that an activity’s duration has been extended or an activity has been closed as not done. It is currently possible to send this message via email (as we will hold the field manager email address within a property). However, ideally we would like to trigger a collaboration message but Recipient is restricted to Resource or Static Address, a team manager would be dependent on the Resource, but not the resource themselves. Can we find a way to associate a user with the resource without it actually being the resource?