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    [Delivered] Request to change Baseline Settings to a...
    Idea posted December 16, 2016 by Jamie WatsonExplorer, last edited August 23, 2017 by Mike WierzbowskiSpecialist, tagged Field Service 
    112 Views, 3 Comments
    [Delivered] Request to change Baseline Settings to a configurable feature so it can be set to read-only
    User Story / Description:

    We have found that in the newest version of OFSC, the new Baseline Settings option within Routing is both visible and modifiable to all users who have access to the Routing option. In further discussion with Oracle, we've been told that this is not a configurable feature so we cannot set it to be read-only for profiles that should not be able to change it.

    By allowing all users to modify the settings within Baseline Settings, anyone can change this data, which then changes the values on a global level. This could cause many issues with routing and estimated savings. We'd like to request that this feature be changed so we can configure which profiles we'd like to be able to see the Baseline Settings button as well as which profiles should be able to make changes to it.



    • Dmitriy Shcherbakov

      That's a good Idea. An option here might be to let each user to configure this for his/her display only still having full access.

    • Mike Wierzbowski


      Thanks for sharing your idea with the Idea Lab.

      This feature was delivered with the August 2017 (17.8) release and is configurable by User Type.


      Oracle Field Service Cloud Product Management Team

    • Dmitriy Shcherbakov

      Perfect. Thank Mike!