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    Sachin Jain
    Need help on Co-browse simple/premium
    Topic posted January 16, 2017 by Sachin JainSpecialist, last edited January 16, 2017 
    52 Views, 4 Comments
    Title:
    Need help on Co-browse simple/premium
    Content:

    Hi All,

    I have started working on co-browse. Found following OOB widgets

    <rn:widget path="chat/ChatCoBrowseButton" />
    <rn:widget path="utils/CobrowsePremium" />
    <rn:widget path="utils/CoBrowseLink" />
    <rn:widget path="chat/ChatCobrowsePremium" />

     

    Which one I can use of chat_landing page?

    I got it enabled on interface and followed the steps  as in 

    https://documentation.custhelp.com/euf/assets/docs/may2016/olh/wwhelp/wwhimpl/js/html/wwhelp.htm#href=t_Configure_co-browse_on_a_chat_workspace_ak1130138.html

    and

    https://documentation.custhelp.com/euf/assets/docs/may2016/olh/wwhelp/wwhimpl/js/html/wwhelp.htm#href=t_Add_the_ChatCobrowsePremium_widget_to_the_Chat_page_ax1311387.html

    Using this widget <rn:widget path="chat/ChatCobrowsePremium" />
    But neither I can see a co-browser button on Chat landing page nor the detail on agent chat window.

    It is showing the customer browser does not support this version of Co-browse.

    How to move ahead?

     

    with regards

    Sachin

    Answer