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Topic

    Marv Ferrer
    Update incident.last_survey_score from a chat survey
    Topic posted February 6, 2018 by Marv FerrerPro 
    108 Views, 1 Comment
    Title:
    Update incident.last_survey_score from a chat survey
    Content:

    When submitting a transactional survey after a chat session, the chat's incident.last_survey_score does not update in real-time and the next day (via agedatabase). Is it possible to populate the incident.last_survey_score at all from a chat survey?

    Thanks in advance!

    Version:
    August 2017

    Answer

     

    • JustRhianna

      If you convert all chats to incident and then email the survey that could work but it sort of defeats the instant gratification of chat pop survey