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    Muthulakshmi Muthaiah
    Mobile agent app-FeaturesAnswered
    Topic posted March 20, 2017 by Muthulakshmi MuthaiahExpert 
    146 Views, 5 Comments
    Title:
    Mobile agent app-Features
    Content:

    Hi All,

    Is there any documents for mobile agent app features (i.e) what are the functionalities can access through it (ex. Cobrowse, chat etc.,)

    Thanks,

    Muthulakshmi

    Best Answer

    Susie

    Let me provide an update on mobile agent desktop strategy.

    The Mobile Agent App for TAP (it was only good on iOS and never supported on android) - is still available although recently has been rebranded and can be found under Oracle HCM Cloud name (the same functionality exists).  As Derrick mentions, it is very limited and not flexible.  We are just starting the deprecation process for this solution and do not recommend rolling it at this point.

    The strategy moving forward for a mobile agent desktop is two-fold:

    1st - For those that are connected and using tablets, we recommend our Agent Browser UI.  It is not an app BUT it is supported for tablets (both iOS and Android) and gives majority of the agent facing capabilities and analytics.  Eventually we plan for the Agent Browser UI to be supported for phones and we keep adding more responsible design in, but it will probably be at least a year before it is officially supported for phones.

    2nd - For those that are looking for more of a flexible native app experience, we recommend looking into our Mobile Accelerators for Oracle Service Cloud. The Mobile Accelerator provides the core features needed to create mobile solutions that incorporate Oracle Service Cloud incident, contact, and organization management capabilities into cross-platform applications.

                Key Benefits include:

    • The Mobile Accelerator provides Oracle Service Cloud functionality on mobile devices.
    • You can extend reference mobile applications to meet your unique needs.
    • You can use the Oracle Mobile Application Framework to deploy applications to Apple iOS and Google Android devices from a single code base.

    For more information and to download the source files, see Oracle Service Cloud Accelerators on Oracle Technology Network.

    Hope this helps!

    -Susie

     

    Answer

     

    • Derrick Thomas

      Hi Muthulakshmi, as of now the Mobile Agent App for Andriod and iOS is still in its nascent stage ,hence, You can only view Contacts, Incidents, Organizations ,Assets and Answers with very limited access to reports and no access to Analytics.

      The theme for the App follows the Alta Theme that came with the August update, so its fluidic and easy to use with color-pop graphs and a Navigation Panel that slides into the side.

      In response to your question,Co-browse and Chat are not supported yet.

    • Susie

      Let me provide an update on mobile agent desktop strategy.

      The Mobile Agent App for TAP (it was only good on iOS and never supported on android) - is still available although recently has been rebranded and can be found under Oracle HCM Cloud name (the same functionality exists).  As Derrick mentions, it is very limited and not flexible.  We are just starting the deprecation process for this solution and do not recommend rolling it at this point.

      The strategy moving forward for a mobile agent desktop is two-fold:

      1st - For those that are connected and using tablets, we recommend our Agent Browser UI.  It is not an app BUT it is supported for tablets (both iOS and Android) and gives majority of the agent facing capabilities and analytics.  Eventually we plan for the Agent Browser UI to be supported for phones and we keep adding more responsible design in, but it will probably be at least a year before it is officially supported for phones.

      2nd - For those that are looking for more of a flexible native app experience, we recommend looking into our Mobile Accelerators for Oracle Service Cloud. The Mobile Accelerator provides the core features needed to create mobile solutions that incorporate Oracle Service Cloud incident, contact, and organization management capabilities into cross-platform applications.

                  Key Benefits include:

      • The Mobile Accelerator provides Oracle Service Cloud functionality on mobile devices.
      • You can extend reference mobile applications to meet your unique needs.
      • You can use the Oracle Mobile Application Framework to deploy applications to Apple iOS and Google Android devices from a single code base.

      For more information and to download the source files, see Oracle Service Cloud Accelerators on Oracle Technology Network.

      Hope this helps!

      -Susie

       

    • Muthulakshmi Muthaiah

      Thanks for the information Derrick and Susie!!!

    • Danette Beal

      Thanks for the update Susie!! Great things to come!

      Danette, Community Manager

    • Derrick Thomas

      Your Welcome Muthulakshmi, Happy to help!