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Topic

    Claus Lemke
    Mail ProcessAnswered
    Topic posted June 19, 2017 by Claus LemkeJourneyer 
    54 Views, 2 Comments
    Title:
    Mail Process
    Content:

    Hi,

    do we a description on how the OFS Mail Process is handled (which Mail Server is used, what can we customize ?, max size, etc.)

    Any Documentation/insides available ?

    thx

    Claus

    Best Answer

    hardik gupta

    Hi Claus,

    As Zsolt mentioned you can use an external mail server to send an email.

    Regrading the OFSC mail server there is no public documentation available - like how it is configured and I dont think we can change any values for mail server setup.

    We can send a mail to multiple recipients using comma separated values.

    Also we can have a static address of the sender or the email addresses can be read from default email field or any custom string field

    Regards,

    Hardik Gupta

    Answer

     

    • Zsolt Tolgyesi

      Hi Claus,

      You can trigger messages from OFSC by rules in Message Scenarios (for example, activity is closed by tech) then your external system need to handle the other parts (I mean select the channel, collect data for message, and send them out). Result can be rewrite into the activity.

      Regards,
      Zsolt

    • hardik gupta

      Hi Claus,

      As Zsolt mentioned you can use an external mail server to send an email.

      Regrading the OFSC mail server there is no public documentation available - like how it is configured and I dont think we can change any values for mail server setup.

      We can send a mail to multiple recipients using comma separated values.

      Also we can have a static address of the sender or the email addresses can be read from default email field or any custom string field

      Regards,

      Hardik Gupta