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Idea

    When agent accepts incoming chat, the live chat window...
    Idea posted April 13, 2018 by Timothy MohleJourneyer, tagged Chat, Incident Management 
    54 Views
    Title:
    When agent accepts incoming chat, the live chat window should be displayed in forefront by default (when multiple tabs are open)
    User Story / Description:

    When an agent has multiple tabs open in the CRM tool and then accepts a incoming chat, the live chat window should be displayed by default rather than the agent manually navigating to live chat window.