This is a public Forum  publicRSS

Topic

    Sandi Main
    If you missed OpenWorld 2013, don't miss this!
    Topic posted October 29, 2013 by Sandi MainExplorer, last edited December 10, 2013 
    608 Views, 5 Comments
    Title:
    If you missed OpenWorld 2013, don't miss this!
    Content:

    If you missed Oracle OpenWorld 2013, it’s not too late to find out about the new and upcoming enhancements in Oracle Service!  The Oracle Service product suite has delivered some impactful new features, integrations, and enhancements over the last 12 months and has more to come!  

    Join us to stay informed and up to date on how Oracle latest capabilities and future roadmap can help you increase customer retention and advocacy by delivering exceptional experiences to your customers!

     

    LIVE WEBINAR SERIES – REPLAY AVAILABLE NOW

    Session, Date/Time, and Presenter

    Details

    Oracle RightNow Cloud Service Vision and Roadmap

    Date:  Click here for replay

    Presented by:  Christopher Patterson

    Oracle Service delivers connected engagements that empower businesses to understand needs, solve problems, and delight customers.  Come to this Webinar to:

    •  Learn how Oracle can help you improve your customer’s experience throughout the entire customer lifecycle

    •  Hear Oracle’s vision in Customer Service

    Oracle Knowledge Management Solutions

    Date:  Click here for replay

    Presented by:  Nav Chakravarti

    Knowledge puts answers at customer and service agent’s fingertips. Attend our webinar to:

    •  Learn how Knowledge plays a key role in customer experience both for web self-service and in the contact center

    •  Understand Oracle’s continued and significant innovations in Knowledge Management

    •  Gain insight into Oracle’s roadmap for Oracle RightNow Knowledge and Oracle Knowledge

    Oracle Policy Automation Agent Cloud Service and Oracle Policy Automation Web Cloud Service

    Date:  Click here for replay

    Presented by: Davin Fifield

     

    Achieve personalized, policy driven customer experiences with Policy Automation. Come to this Webinar to:

    •  Learn about how the integration with the Oracle RightNow Service solution drives greater customer loyalty and lowers administration costs

    •  Understand the key benefits of a strategic policy automation approach

    •  Discover the latest innovations in Oracle Policy Automation

    RECORDED PRESENTATIONS - AVAILABLE NOW

    Session and Presenter

    Details

    Oracle Service Vision and Roadmap

    Presented by: JP Saunders

    Oracle Service delivers adaptable, connected engagement capabilities that empower businesses to understand needs, solve problems, and delight customers. 

    Watch this on-demand Webcast to see how Oracle Service can help you:

    • Personalize each experience
    • Intelligently engage at the right time
    • Empower customers anywhere
    • Be consistent across channels
    • Deliver agile experiences

    Oracle RightNow Cross Channel Contact Center

    Presenter:  Justin Anderson

    The Oracle RightNow Contact Center is a robust, unified Cloud application that enables your service agents to consistently engage customers over multiple channels.  Come to this Webinar to:

    •  Learn how Oracle RightNow Contact Center can empower your service agents to engage customers over multiple channels and deliver the right answers consistently and efficiently

    •  Hear about recent product innovations for customer service agents

    •  Gain insight into Oracle’s roadmap for the Oracle RightNow Contact Center

    Oracle RightNow Web Customer Service

    Presenter:  David Fulton

    Oracle Service Web Customer Service helps you transform your online self-service into a highly interactive, branded experience.  Come to this Webinar to:  

    •  Hear Oracle’s vision for Oracle RightNow Web Customer Service

    •  Hear about recent product innovations

    •  Gain insight into Oracle’s roadmap for Oracle RightNow Web Customer Service

    Oracle RightNow Chat Cloud Service & Oracle RightNow Virtual Assistant Cloud Service

    Presenter:  David Fulton

    Oracle RightNow Virtual Assist Cloud Service and Oracle RightNow Chat Cloud Service humanize the Web service experience, delivering highly personalized service in the customer’s preferred channel.  Come to this Webinar to:    

    •  Learn how Oracle Service enables organizations to offer personalized service on their terms -- in their language, anytime, anywhere.

    •  Learn how with Oracle Customer Service you can humanize your website, using a web concierge to help your visitors, no matter their goals.

    •  Hear how innovative solutions as the Virtual Assistant combined with Live Chat and Engagement Engine are implemented to drive acquisition and loyalty of customers.

    Oracle RightNow Social Customer Service

    Presenter:  Jeremy Kembel

    Underlying Oracle RightNow Cloud Service are social capabilities that enable to engage with your customers in social channels and to leverage social knowledge to solve service issues.  Come to this Webinar to:   

    •  Hear Oracle’s vision for Oracle RightNow Social Customer Service

    •  Hear about recent product innovations

    •  Gain insight into Oracle’s roadmap for Oracle RightNow Social Customer Service

    Oracle RightNow Cloud Service - Upgrades

    Presenter:  Chris Warner

    Upgrade your Oracle RightNow CX site to the latest release.  Come to this Webinar to:

    •  Understand what’s involved in an upgrades

    •  Hear what to expect during an upgrade event

    •  Learn tips and best practices for a successful upgrade

    Oracle Service – EBS Field Service

    Presenter:  Steve Tonas

    Oracle Field Service optimizes your field service operations while giving technicians and dispatchers the tools they need to provide top quality customer service in the field.  Come to this Webinar to:

    •  Learn how Oracle Field Service can save your organization money on fuel and vehicle maintenance

    •  See the latest store & forward Mobile Field Service offerings for iPhone, iPad, and Android

    •  Gain insight into Oracle's roadmap for Field Service

    Oracle Service – Siebel Service

    Webinar replay, presented by: Prashanth Venkataramu

    Siebel Service is a comprehensive, on premise service management solution that delivers consistent, personalized customer service experiences across all channels.  Learn how Siebel Service can help you:

    • Increase brand loyalty by delighting customers with relevant offers and information
    • Boost agent productivity with complete access to customer information
    • Accelerate inquiry resolution and enable customer self-service
    • Identify emerging service issues with social media monitoring tools

    Oracle Service – Siebel Field Service

    Presenter: Sonia Wadhwa

    Siebel Field Service is a complete end to end field service solution that enables your mobile workforce to deliver superior customer experiences.  Learn how Siebel Field Service can help you:

    •  Improve workforce productivity and effectiveness with offline mobile solutions

    •  Increase customer satisfaction with efficient appointment scheduling and service resolution

    •  Optimize service logistics and streamline parts and repair management

    •  Drive profitability with entitlement and contract management

     

    Comment

     

     

    All rights reserved. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.