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    Keerthi Peesapati
    Unable to display Custom properties in message scenariosAnswered
    Topic posted September 13, 2017 by Keerthi PeesapatiExplorer 
    25 Views, 2 Comments
    Title:
    Unable to display Custom properties in message scenarios
    Content:

    Hi ,

    We are able to send notifications via email to technicians when an activity is assigned. However, in the message pattern, we are not able to send some custom field data.  In mail content, instead of values, we are receiving the field names as below: Please suggest.

    Contact: {XA_CONTACT_FNAME} {XA_CONTACT_LNAME} 

    Best Answer

    Shilpa Shonkhia

    Hi Keerthi,

    Please add prefix pr to the custom property name. for e.g. 

    Contact: {PR_XA_CONTACT_FNAME} {PR_XA_CONTACT_LNAME} 

    Thanks

    Shilpa

    Answer