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    Global or profile ability to disable Recent Items
    Idea posted August 23, 2018 by Colin McWilliamsJourneyer, tagged Agent Browser UI, Agent Desktop, Incident Management 
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    Title:
    Global or profile ability to disable Recent Items
    User Story / Description:

    Recent Items appearing in menus can often be problematic, resulting in agent confusion (two lists in my menu?) or errant association with the wrong record (potential personal information exposure issues).  Agents can currently enforce this themselves, but some implementations of Service Cloud require a higher degree of administrative control over a function like this.  It would be very helpful to have the ability to have either a master config setting or a profile setting to disable Recent Items from menus in the site.  Thanks!

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