I'm trying to set up a report to locate incidents where certain phrases have been used. I have several phrases I'd eventually be able to locate, but the example I'm working with is where a customer has discussed a permanent closure of their account. This should be simplest one but I've spent hours on it with no success
I added the incidents.search_thread field to an existing report and set it to complex expression. I thought perm*clos as the search term should match all the following:
permanently closed, permanent closure, permenant close
When that didn't work I tried +perm +close which does return a number of incidents with both words, but they are mostly unrelated. I've tried things like "permanently closed" "permanent closure" with search_and_or set to OR but it doesn't match the full phrase in quotes like I was expecting it to. I tried things like +perm* & (close | closure) which brings back the same results as the previous term I mentioned.
I feel like I must be something simple as this is a pretty simple request? Can anybody fill me in on what it is that I'm doing wrong?