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    JT
    IsDropDownOpen must be set to true to select an item
    Topic posted May 19, 2017 by JTExplorer 
    90 Views, 1 Comment
    Title:
    IsDropDownOpen must be set to true to select an item
    Content:

    Version: 16.5 (May 16)

    Has anyone experienced this error in frequency in the incident workspace and found a solution or workaround?

    Error: IsDropDownOpen must be set to true to select item

    Issue: Seems to lock the category or disposition dropdown and only remediation is for user to close incident and create a new incident.

    Thanks!

    Version:
    Version: 16.5 (May 16)
    Image:

    Answer

     

    • Scott Harwell

      Do you have any add-ins running?  Does the error occur if you disable those add-ins, just to try to narrow the focus to a product or add-in issue?  Just based on the error message, it could be anything; but, this is likely symptomatic of an add-in doing something incorrectly.