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    Daniel Foppen
    What's Waiting in Oracle Service Cloud 18B Release for...
    Entry posted May 24, 2018 by Daniel FoppenJourneyer, tagged Product / Product Release 
    499 Views, 15 Comments
    What's Waiting in Oracle Service Cloud 18B Release for You

    Oracle Service Cloud 18B release is now live and waiting for you! You'll find new functionalities and enhancements that empower our customers to streamline and simplify the service experience for agents and consumers.

    The Oracle Service Cloud 18B Release includes some exciting new features including:

    • Virtual Assistant
    • XML sitemaps with the web collection crawling content processing function
    • An Integration Cloud Service OPA adapter
    • Service Cloud Platform including, Enhancements to SAML Single Logout, Incident Threads Masking, and Data Lifecycle Enhancements

    To learn more, watch the Oracle Service Cloud 18B release video, Part I and 2.

    Oracle Service Cloud 18B Release Video, Part I









    Oracle Service Cloud 18B Release Video, Part 2

    Oracle Service Cloud 18B Release Video, Part 1








    Oracle Service Cloud 18B Release Resources

    For more detailed information on these and a rest of the features in the 18B release please visit the resources below.

    Leave a comment with what you're most excited using in Oracle Service Cloud 18B and how you're thinking about using it in your organization. We'd love to hear from you.





    • Anuj Behl

      Daniel, thumbs up for the entertaining videos yes. Happy about 'the return of Virtual Assistant', would like to see this and other features in action.

      Would it be possible to share the ppt detailing the new features?

      I also noticed something called 'Incident Thread Masking - Phase II' in release document, could not find more details about the new features added. Any details would be appreciated.


    • Luuk

      I'm so excited about the data lifecycle management feature. This helps out a lot with the new privacy laws!

      Thumbs up for the video's

    • Ammar Aldaffaie

      I'm so excited to try the chat virtual assistant. Daniel, this is amazing! and very nice video. Great Job! 

    • Colby Ross

      Great video! I am really excited about the data lifecycle management. 

    • Ivan Abaitey

      Great video. I am excited about way virtual assistant is going to work.

    • Michael Locurcio

      Nice release! Glad to see some Idea Lab requests make it into the product!

    • Carl Elliott

      Good to see the delete options for GDRP.  

    • Larsson

      Could you please tell me further details about the "Incident Thread Masking - Phase II" function?
      ​Whats the difference to the current Version?
      ​Is there any possibility to set certain trigger rules for the masking, like when the incident status gets switched to "solved"?

      ​Best regards

    • Andrew Wooster

      Virtual Assistant looks awesome!

    • Thomas Erdahl

      The word chatbot has been pretty hot at our organization lately so I'm really excited to see what Virtual Assistant can bring to the table when we do our next upgrade.

    • Justin

      Ive been waiting on the return of VA for ever

    • Simon Kilgarriff

      Great stuff.  Looking forward to using a lot of the new features.

    • JustRhianna

      VA is reborn! SSO single logout enhancements. (We really need better documentation on SSO in the manuals) Multi-edit in Browser UI is pretty nice too. Now all we need is those default workspaces to change they are so 1999....

    • Jess Campbell

      Thanks for the chuckles.

    • Ralph Sunley

      OPA escapes from the iframe - surely that is so much winning!