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    Venkat
    Passing Custom field in the Hyperlink always appends nullAnswered
    Topic posted March 13, 2018 by VenkatWhiz 
    59 Views, 4 Comments
    Title:
    Passing Custom field in the Hyperlink always appends null
    Content:

    Hi All,

    We have a requirement where we need to add a hyperlink to the workspace as pass a custom field value when the agent clicks on hyperlink.

    Incident Custom Field column_name : test_value

    I have tried below urls and it always appends null value to hyperlink

    URL:

    http://<testsite>/value=$test_value

    http://<testsite>/value=$incident.test_value

    http://<testsite>/value=$incidents.test_value

    http://<testsite>/value=$incidents.$test_value

    http://<testsite>/value=$incidents.c$test_value

    I have seen a post which is referring to using the package and I am unable to identify the package in data dictionary.

    Can anyone help me in resolving this.

    Thanks.

     

     

    Version:
    Service cloud May 2017

    Best Answer

    Anuj Behl

    Try

    http://<testsite>/value=$incident.c$test_value

    Answer