This is a public Idea Center  publicRSS

Idea

    9 liked this

    Linking to another another kb answer within an answer via...
    Idea posted January 10, 2018 by Nik TranRegular, tagged Customer Portal, Knowledge Foundation, Other, System Admin and Configuration 
    33 Views
    Title:
    Linking to another another kb answer within an answer via answer variable
    User Story / Description:

    It would be nice if Oracle can implement a feature where we can link to another answer directly within an answer with using a pre-format for answer variables. For example, if you want to link to answer id 123 from interface "en", all you have to do is tag it as $en_123 and it would intelligently link it. Today, we have to create an answer variable for each answer we plan to link to from another answer. It's a lot of work to maintain. In answer https://cx.rightnow.com/app/answers/detail/a_id/6529/, there's a table with with all the system variables under different headings (incident/contact/organization/misc). We should add one under Misc Variables with $interface_answer_id. The html output from this answer variable would be something like <a href="***.custhelp.com/123" target="new">Answer ID 123: Summary of answer 123</a>.

    thanks

    Nik