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Idea

    Link/add text from Analyst only articles as a private note
    Idea posted June 25, 2018 by Edgardo LinerosRookie, last edited July 20, 2018 by James CarstairsJourneyer, tagged Knowledge Foundation 
    15 Views
    Title:
    Link/add text from Analyst only articles as a private note
    User Story / Description:
    Hi!
     
    It will be very useful to have the ability to add restricted articles to a Private Note, when our agents aren't able to resolve an issue, they need to document what they have tried so the next resolving group is aware.
     
    Thanks
    Edgardo