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    [Under Review] Invoke Mobility refresh...
    Idea posted July 10, 2018 by Richard LairdJourneyer, last edited July 10, 2018 by Mike WierzbowskiSpecialist, tagged Field Service 
    18 Views, 2 Comments
    [Under Review] Invoke Mobility refresh (synchronisation) on property update
    User Story / Description:


    Since there isn't a way to automatically invoke a synchronisation in Mobility other than manually doing so, it would be a nice feature to allow a synch to occur when a specific Activity attribute is updated, meaning that the screen is automatically redrawn and showing the most up-to-date information to the Engineer.





    • Mike Wierzbowski

      Hi Richard,

      Thanks for sharing your idea with the Idea Lab.

      Data in mobility is refreshed at multiple points today. 

      Can you please provide the specific business challenge you are trying to solve?    

      Oracle Field Service Cloud Product Management Team

    • Richard Laird


      We have a Service Request action that will be invoked by the engineer while onsite with the customer. On the CRM side, we'd be polling for Service Requests of this type (via Subscription). Once we pick up on the Service Request, it would kick off a system process on our side, calling API's and awaiting the results of that process. Once the result had been obtained, we'd push this into OFS and update the relevant Activity property.

      If the Mobile client could be refreshed on receipt of this property being updated, it would allow the engineer to continue working while the process was happening, without the need for them to continually refresh the application, awaiting the update.