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Our people complain that they can't tell if they're available or not. The icon is entirely too small. We need to make it much larger and easier to read / change.
I agree - I have agents who come to me asking how to tell if they are "on" - and I say - "Are you blue or red in the upper right?" and they have no idea... Maybe if there was more contrast between the "on" agent (currently blue) and the background - it would also help?
BRIGHT clothes could be the "Available" (yellow or something brighter) in addition to being larger.