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    kerry walker
    Cannot Create a MailingAnswered
    Topic posted September 13, 2018 by kerry walkerExplorer 
    29 Views, 4 Comments
    Title:
    Cannot Create a Mailing
    Content:

    Hello, 

    I'm trying to create a mailing, with the goal of having is selectable within the End of Survey options, so completing a survey sends a confirmation email to the user.  I cannot seem to be able to create a mailing, however.  When I open the Mailings Explorer, I can create a folder, but not a mailing.  I've also tried from the File menu, but nothing happens.  The only thing I can think of that might prevent this is that there are no Outreach mailboxes set up.  Can anyone guide me to my next step?   Thanks very much!!

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    Best Answer

    kerry walker

    Thanks Luuk.  After looking through the knowledge base some more, it appears I do have to have an Outreach mailbox set up before I can create a mailing.  

    Thanks again!

    Answer

     

    • Luuk

      Do you have the correct access rights to add a new mailing?

      Please check in your profile if you have creation rights for mailings.

    • kerry walker

      I believe I do.  I'll attach the screenshot from my profile.  

    • Luuk

      That looks allright.

      I don't know what else could cause this except of course the outreach mailbox.

    • kerry walker

      Thanks Luuk.  After looking through the knowledge base some more, it appears I do have to have an Outreach mailbox set up before I can create a mailing.  

      Thanks again!