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    [Under Consideration] Display Unscheduled Activities on Map
    Idea posted July 29, 2016 by Mick RaynerJourneyer, last edited February 17, 2017 by Cathy MikolajekExplorer, tagged Field Service 
    264 Views, 11 Comments
    Title:
    [Under Consideration] Display Unscheduled Activities on Map
    User Story / Description:

    In *OFSC* I need to be able to manage geographically diverse unscheduled tasks but currently these do not display on map. Route planners need to see unscheduled tasks geographically in remote areas.  The abilty to view unscheduled on a map (even on their own) will really assist planners setting up routes in areas where customer confirmation is required to establish long distance routes. In Australia we have situations where a tech may visit 5 different towns hundreds of miles apart over the course of a week once customers confirm availability (after initial SLA offering to customer).

    Comment

     

    • Cathy Mikolajek

      This is included as a feature in our product today.

      Thanks,

      Oracle Field Service Cloud Product Management Team

    • Michael Hudak
      Cathy Mikolajek said:

      This is included as a feature in our product today.

      Thanks,

      Oracle Field Service Cloud Product Management Team

      View original

      Unfortunately, it was only really PARTIALLY DELIVERED... (only in MOBILITY UI enhancement for 17.2), not Core Manage where still "Route Planners" do all of their work.  The original request contained the requirement "Route planners need to see unscheduled tasks geographically in remote areas." since most customers do not allow mobile workers to decide on their own what jobs should be on their route or where they should go next.  Until Mobility UI has full capabilities of Core Manage UI, this is still needed there.

    • Joseph Vaghy

      I agree with this and was told previously it will be in a future release.  Having the ability to perform this in Manage helps routers quickly find activities near current scheduled activities and resources current routes.  Is this still on the radar to be released in an upcoming version? 

    • Cathy Mikolajek

      Sorry for any confusion.  We have enabled this functionality in Mobility.  We will post additional updates for future release info as we have them.  Appreciate the feedback.

    • Joseph Vaghy
      Cathy Mikolajek said:

      Sorry for any confusion.  We have enabled this functionality in Mobility.  We will post additional updates for future release info as we have them.  Appreciate the feedback.

      View original

       

    • Joseph Vaghy

      Hi Kathy Mikolajek - any updates to this request yet for OFSC Manage?  We really need this capability and I want to make certain it's on the radar for a future release soon.

       

      thanks,

      Joe

    • Daniel von Scheven

      Hi ,

      This feature would also be very helpful for our company. Maybe for the next update release?
      Thx
      
    • Daniel Lacherra

      Hi All. I think the same. Unscheduled activities should be visible on the map

    • Hakan Cagdaş

      + 1

    • Sonya Corey-Garcia

      We really need this available for Manage.  Dispatchers really need to have this feature to see and plan the work days.

    • Massimo Pecchia

      This is an excellent and important feature to have as Route planners/Dispatchers, etc.. need to see ALL activities for their resources.  Have the unscheduled activities as a different colour on the map will assist in determining what's scheduled vs. not scheduled but the ability to see them on the map is important to make proper decisions that are efficient.  Many times, my clients are taking more time and reassigning activities because they missed dispatching an activity that made more sense.  Some clients are starting to use other tools to map these activities thereby reducing the effectivieness of OFS manager.