This is a public Forum  publicRSS

Topic

    Richard Laird
    OFS Mobility refresh parameter (synchronisation)Answered
    Topic posted July 6, 2018 by Richard LairdJourneyer 
    15 Views, 4 Comments
    Title:
    OFS Mobility refresh parameter (synchronisation)
    Content:

    Hi,

    Is there configuration relating to synchronisation interval that occurs between OFS Core and OFS Mobility? I know you're able to update the screen refresh rate on the main core view, but is there something similar for Mobility?

    Is it possible to invoke a synchronisation based on a specific attribute update? We have a use case where our middleware system will execute an API call on behalf of Mobility meaning when it returns the response (to a user defined property), I'd want the Mobility client to automatically synch.

    Thanks

    Version:
    18B

    Best Answer

    Zsolt

    Hi Richard,

    IMO there isn't other way at this moment than the technician change screens (or refresh page) to see refreshed information within an activity (or activity list). I believe in the other way the Mobile interface will generate unnecessary high amount of transactions.

    Regards,
    Zsolt

    Answer

     

    • Zsolt

      Hi Richard,

      IMO there isn't other way at this moment than the technician change screens (or refresh page) to see refreshed information within an activity (or activity list). I believe in the other way the Mobile interface will generate unnecessary high amount of transactions.

      Regards,
      Zsolt

    • Richard Laird

      Thanks for your reply, Zsolt.

      I take the point RE there being a lot of transactions if it was on the property update, but couldn't this be smart enough to know when property X has been updated, invoke a refresh? The principle would be only integration would do this meaning it should only be invoked at the appropriate time.

      Richard

    • Zsolt

      Hi Richard,

      I got the point, and I will be very happy too if you make and Idea Lab entry for this and may get positive feedback from the product team.

      Regards,
      Zsolt

    • Richard Laird

      Hi,

      For reference, I've created the idea in the Ideas Zone.

      http://communities.rightnow.com/posts/7acc3c2d84

      Richard