This is a public Idea Center  publicRSS

Idea

    option to display Country names instead of ISO code when...
    Idea posted September 7, 2018 by Colin McWilliamsJourneyer, last edited September 7, 2018, tagged Agent Browser UI, Agent Desktop 
    46 Views
    Title:
    option to display Country names instead of ISO code when displayed in a workspace
    User Story / Description:

    Per Answer ID 7927, when a Custom Object is created that uses countries as a drop down menu, the output when this field will be used is the ISO Code for each country. This is the intended behavior and the output cannot be changed.

    This is fine for integrations, but agents generally have no practical reason to view ISO codes in a workspace, and the end result is confusing to them.  So while we don't want to undo the ability for the menu to return ISOs to integrations, we would love to have an option to display Country names instead of ISO code when it is displayed in the workspace.