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Idea

    Add a preview option to all message types to review...
    Idea posted April 13, 2018 by Timothy MohleJourneyer, tagged Agent Desktop, Chat, System Admin and Configuration 
    30 Views
    Title:
    Add a preview option to all message types to review "Standard Text"
    User Story / Description:

    It would be highly useful to have a feature to preview Message types, such as Response, Customer Entry and Private Note, as when using "Standard Text" there is no way to see if the fields are being pulled correctly until after the Response is sent or the Customer Entry/Private note is committed (and there is no way to edit those)