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    Next Season of Ask the Experts Webinars Announced!
    Entry posted February 26, 2018 by eleepHero, last edited March 6, 2018, tagged Ask the Experts, Best Practices, Product / Product Release 
    207 Views, 1 Comment
    Next Season of Ask the Experts Webinars Announced!

    On behalf of the Oracle Service Cloud team, I'd like to invite you to participate in our next season of Ask the Experts webinar series. These webinars are a long-time customer favorite, and it's no surprise why given they are free; cover in-depth topics and provide best practices and product-specific tips and tricks; and provide dedicated Q&A time with a subject matter expert.

     If you're using Oracle Service Cloud in your day-to-day job, you won't want to miss these webinars. Check out our next season of Ask the Experts webinars.

    The Ask the Experts Schedule

    Chat Widgets and You
    Thursday, March 22, 2018 @ 8:00 a.m. Pacific / 11:00 a.m. Eastern

    Want to chat? In this session, we will explore out of the box functionality of standard chat widgets. You’ll see how to use chat widgets on Customer Portal pages and other websites and learn best practices and common roadblocks to setting up chat widgets. In the second half of the webinar, you will have time to ask your questions about chat widgets.

    Your presenter, Zak Bryson, is a Bug Diagnostic Engineer on the Customization’s team in Oracle Service Cloud Technical Support. He has two years customization’s experience with the last nine months spent supporting the Chat product. 

    Register Now!


    Chat Reporting
    Thursday, March 29, 2018 @ 8:00 a.m. Pacific / 11:00 a.m. Eastern

    Learn about Chat reporting available within Oracle Service Cloud. Along with getting an overview of reporting functionality for chat, you will learn how to use reports in order to troubleshoot certain chat session scenarios. For example, you'll learn how to use the 'Chat Audit Report’ to find out what happened with a particular session. In the second half of the webinar, you will have time to ask your questions. 

    Your presenter, Cristian Nastase, has more than four years of experience working in technical support on Oracle and has been the a subject matter expert on Chat for the past two years. 

    Register Now!


    Hope to see you online and look forward to hearing your questions!




    • eleep

      Just to follow-up, thank you to all the customers and partners around the world who joined this second season of Ask the Experts webinars. You can access the slides presented and recordings of these webinars here:

      • Chat Reporting 'Ask the Experts' webinar and slides
      • Chat Widgets and You 'Ask the Experts' webinar (no slides here as it was all demo)

      Stay tuned for the next season of Oracle Service Cloud Ask the Experts webinars!


      Erica, Oracle Service Cloud