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    Lorna
    Link a chat to a survey
    Topic posted August 31, 2018 by LornaExpert 
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    Title:
    Link a chat to a survey
    Content:

    Hi,

    We found a low response rate for our post-chat popup survey (possibly because many people close the browser window rather than using the button). To test a theory we added the rating question into the chat window - is there any way I can link the chat to the question_session table?

    Thanks

    Lorna

    Version:
    18a