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Idea

    CTI with organization phone number.
    Idea posted February 7, 2017 by Farhad AffejeeRegular, tagged Agent Desktop 
    26 Views
    Title:
    CTI with organization phone number.
    User Story / Description:

    Hello,

    As we did not have a standard field in the organisation workspace. We had to create several custom fields in order to have the Organisation phone number.

    But today we need to synchronize the phone numbers of the Organisation workspace with the media bar. Now it works only with the phone number of the Contact Workspace as it is a standard field.

    Can you please indicate a possibility to automatize the call (Through the media bar) by clicking on the phone number (custom field) in the Organisation workspace?

    Thank you in advance for your help