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Idea

    Ability to save preferred text format in default
    Idea posted August 31, 2018 by JelsiaoJourneyer, tagged Agent Desktop, Incident Management 
    96 Views, 1 Comment
    Title:
    Ability to save preferred text format in default
    User Story / Description:

    We would like the ability to save the preferred default text format in messages in either Rich Text or Plain Text. Currently, RNT keeps the method you last used. For example, your preferred format is always in Rich Text but if you had to revert to Plain Text for just one case, the next time you open a case and need to enter a case note, then the format should show your preferred default, which is Rich text.

    Comment

     

    • Sebastiaan

      There is a workspace setting you can experiment with in the permission section (see attachment)