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Idea

    New thread from the sender is prompted before responding to...
    Idea posted September 12, 2017 by Vijayan PanneerselvamNewbie, tagged Agent Desktop 
    11 Views
    Title:
    New thread from the sender is prompted before responding to old thread
    User Story / Description:

    Hi Team,

    It will be helpful if the new thread arrives from the client is prompted(like Outlook, if you trying to respond to old thread it prompt you that you are not responding to the latest thread) rather than just included in it together.

    Regards,

    Vijayan Panneerselvam