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    Bruno Aun
    Customer Portal - Is it possible to block specific senders?Answered
    Topic posted April 14, 2017 by Bruno AunExplorer 
    132 Views, 3 Comments
    Title:
    Customer Portal - Is it possible to block specific senders?
    Content:

    Hi All,

    We are getting a few spam submissions from the customer portal, and would like to block the sender's email address.

    Is there a setting that accomplishes this goal?
    The only helping measure I found was the use of Captcha in the form, but that doesn't prevent manual submissions.

    Any help / suggestion is fully appreciated. 

    Best Answer

    Sebastiaan

    Hi Bruno.

    Yes, this can be done.
    You can create a business rule for spam in which you use regular expressions to look for specific senders and than mark these incidents as resolved or give them a custom status "Spam" to get statistics for this status in a report.

    An alternative is the use of mailbox Discard Filters (check mailbox settings for incomming mail)

    I hope this will give you some ideas :-)

    Answer

     

    • Kurt Helfrich

      I do not think there is a setting (I could be wrong), but I'm sure you could write some code to do it in the CP pages.

      However, it might be quicker and easier to maintain if you use an incident rule to check the contact's email address and use the Do Not Create Incident action to prevent Incident creation.  That assumes that you don't have a lot of email addresses to block.  The same rule could also handle email submissions from the same address.

      I'm a fan of business rules because they don't involve as much overhead as code changes and pushes.  If you have multiple interfaces with the same code, the overhead for a code change rises fast.

      The spam settings might help, too, depending on how good the sender is at fooling spam filters.

    • Sebastiaan

      Hi Bruno.

      Yes, this can be done.
      You can create a business rule for spam in which you use regular expressions to look for specific senders and than mark these incidents as resolved or give them a custom status "Spam" to get statistics for this status in a report.

      An alternative is the use of mailbox Discard Filters (check mailbox settings for incomming mail)

      I hope this will give you some ideas :-)

    • Bruno Aun

      Thank you for both your answers.

      I think I have enough information to move on now

      Cheers